Shipping Policy

1. Shipping Destination

 

This shipping policy is valid exclusively for deliveries to the United States .

 

2. Shipping Costs: Free Delivery

 

We offer a simple and fully transparent shipping cost structure:

  • Shipping Costs: We cover all standard shipping costs, providing free delivery to your door.

  • Minimum Order: There is no minimum order value required for free shipping.

 

3. Order Processing and Delivery Timelines

 

The delivery timeline is composed of two phases: Processing Time and Shipping Time. All times are based on the Eastern Standard Time (EST) time zone.

Detail Timeline/Requirement
Order Submission Cutoff 2:00 PM EST
Order Processing Time (Handling) 1–3 Business Days (Monday–Saturday)
Shipping Time (Transit) 5–9 Business Days (Monday–Saturday)
Total Estimated Delivery Time 6–12 Business Days (from order submission)
Shipping Partners DHL, FedEx, USPS, and other trusted carriers

 

Order Confirmation & Tracking

 

  • Order Confirmation: You will receive a confirmation email immediately upon placing your order.

  • Tracking: You will receive your tracking code via email within 24 hours after your package has left our warehouse. Use this code to track your package's progress.

 

4. Delayed Orders

 

We process and ship orders as quickly as possible. However, delays can occur due to carrier congestion or unforeseen events.

  • If the maximum estimated delivery time (12 business days) has passed and your package has not arrived, please wait an additional two business days.

  • If your package still has not arrived, please contact us immediately at the email below, providing your order number.

 

5. Damaged or Incorrect Orders

 

If your order arrives damaged or contains incorrect items (e.g., wrong size or color):

  1. Take pictures of the damage to the package and/or the incorrect item.

  2. Briefly describe the problem.

  3. Contact us immediately with your order number.

We will quickly find a solution, which may include sending a replacement or issuing a refund.

 

6. Contact Information

 

For all shipping inquiries, please contact our Customer Service team:

Detail Information
Company Name Cozy Threads Inc
Email support@dreslim
.com

Phone +12513844001
Customer Service Hours (EST) Monday - Friday: 8:00 AM - 6:00 PM EST
Saturday - Sunday: 10:00 AM - 4:00 PM EST