Privacy policy

1. Information We Collect

 

We collect information primarily to fulfill orders, provide customer support, and improve our services. This includes two main types of data:

 

A. Information You Voluntarily Provide (Personal Information)

 

We collect this data when you make a purchase, create an account, sign up for our newsletter, or contact us. This includes:

  • Contact & Identity Data: Full name, email address, physical shipping and billing address, and telephone number.

  • Transaction Data: Products purchased, date and time of the transaction, and purchase history.

  • Account Data: Username and password (stored securely).

  • Customer Service Data: Records of correspondence when you contact us for support.

 

B. Information Collected Automatically (Non-Personal/Device Data)

 

We collect this data as you browse our site, primarily through cookies and tracking technologies:

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.

  • Usage Data: Information about how you use our website, including pages viewed, time spent on pages, click patterns, and the website you visited before ours (referrer URL).

  • Location Data: Approximate location derived from your IP address.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

Purpose Personal Data Used Lawful Basis
Order Fulfillment Name, Address, Payment Data, Transaction Data Necessary to fulfill the contract (deliver the products you ordered).
Customer Support Contact Data, Transaction Data Necessary for our legitimate business interests (to provide service).
Security & Fraud Prevention Technical Data, Payment Data Necessary for our legitimate business interests (to protect against fraud and maintain security).
Marketing (Email/Ads) Email, Usage Data With your explicit consent (e.g., opting into a newsletter).
Website Improvement Usage Data, Technical Data Necessary for our legitimate business interests (to analyze site performance).

 

3. Sharing Your Personal Information

 

We do not sell your personal information. We only share your data with trusted third parties who are essential to running our business and delivering our service:

  • Payment Processors: We share transaction data with third-party payment providers (e.g., Visa, PayPal, Shop Pay) to securely process your payments. We do not store full credit card details on our servers.

  • Shipping & Fulfillment: We share Name, Address, and Phone Number with shipping carriers (e.g., DHL, FedEx, USPS) and fulfillment centers to deliver your order.

  • Analytics & Advertising: We use tools like Google Analytics and Google Ads (for remarketing/Performance Max) to measure and improve our service. These tools collect Usage and Technical Data, subject to their own privacy policies.

  • Legal Requirements: We may disclose your information if required to do so by law or to respond to valid requests by public authorities (e.g., a court order or government agency).

 

4. Data Security

 

We take the security of your data seriously. We use appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, or disclosure.

  • Secure Transactions: All transactions and data collection pages (including the checkout process) are secured using SSL/TLS encryption (HTTPS).

  • Payment Security: We comply with PCI Data Security Standards (PCI DSS) for processing and storing payment information.

 

5. Your Privacy Rights (U.S. Consumers)

 

Depending on your state of residence (e.g., California, Virginia, etc.), you may have the following rights concerning your personal data:

  • Right to Know: You have the right to request the categories and specific pieces of personal information we have collected about you.

  • Right to Delete: You have the right to request the deletion of your personal information, subject to certain legal exceptions (e.g., retaining records for transaction fulfillment or tax purposes).

  • Right to Opt-Out of Sale/Sharing: As we do not sell your personal information in the traditional sense, we still provide clear methods for you to manage tracking cookies used for targeted advertising.

  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the details in Section 7.

 

6. Cookies and Tracking Technologies

 

We use cookies, which are small files stored on your device, to help our website function, provide a better shopping experience, and analyze usage.

  • Strictly Necessary Cookies: Essential for the site to operate (e.g., remembering cart contents).

  • Performance/Analytics Cookies: Used to count visits and traffic sources to measure and improve the site's performance.

  • Targeting Cookies: Used to build a profile of your interests and show you relevant ads on other sites (e.g., Google Shopping/Ads remarketing).

You can manage your cookie preferences through the banner on our website or by adjusting your browser settings.

 

7. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Detail Information
Company Name Cozy Threads Inc
Email support@dreslim
.com

Phone +12513844001
Mailing Address 19763 NM-314, Belen, NM 87002, États-Unis